Manufacturer collection fee
A £25 collection fee applies when a manufacturer-shipped item is collected for return.
Delivery & returns
Clear arrangements from order to arrival.
We deliver to UK mainland addresses. If delivery is not suitable, click and collect can be arranged for every product, including goods prepared for collection by your own freight forwarder.
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UK mainland deliveryOur delivery service is limited to mainland UK addresses.
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Click & collect availableCollection can be arranged for every product in our range.
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Freight-forwarder readyGoods can be palletised and wrapped for your appointed carrier.
Mainland delivery
Safety Wholesale delivers to UK mainland addresses only. Standard delivery is free for eligible mainland orders unless a product page or written quotation clearly states otherwise.
Some larger or specialist products are dispatched directly by the manufacturer. This reduces unnecessary handling and allows bulky goods to travel directly to the delivery site.
UK
Outside our delivery area?
We cannot deliver outside mainland UK, but you can arrange collection or appoint a freight forwarder to collect the goods.
Lead times and manufacturer delivery
Lead times vary by product. Use the information on the product page as your starting point; we will contact you if the expected timing changes or the manufacturer needs additional delivery information.
- Stocked items: the expected delivery information is shown on the relevant product page.
- Manufacturer-shipped items: delivery is made directly by the manufacturer or its carrier.
- Made-to-order or configured goods: timings depend on the final specification and are confirmed separately.
Delivery dates and lead times are estimates until confirmed. If you have a fixed deadline, contact us before ordering.
Click and collect for any product
Click and collect can be organised for all goods, including products that would normally ship directly from a manufacturer. Collection is by prior arrangement only because the collection point and preparation time vary by product.
Using your own freight forwarder
Goods can be palletised and wrapped ready for collection by a freight forwarder appointed by you. Please contact Customer Service before ordering so we can confirm the collection point, preparation requirements and when the goods will be ready.
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Wait for confirmation before sending a vehicle
Collections must be arranged in advance. Do not send a courier or freight vehicle until Customer Service has confirmed that the complete order is ready.
Arrange a return with us first
Please contact Customer Service before returning any product. We will confirm whether the return is eligible and provide the correct instructions.
For manufacturer-shipped products, the manufacturer may need to arrange collection and inspect the goods before the refund can be completed.
Change-of-mind restocking fee
The manufacturer charges a 15% restocking fee for change-of-mind returns. This is deducted from the refund.
Before returning anything
- Contact Customer Service and provide your order number, the product and the reason for return.
- Wait for return authorisation and the correct collection or return instructions.
- Do not send goods directly to a manufacturer unless we have confirmed the address and process.
- Any condition or packaging requirements will be explained when the return is authorised.
Refunds are processed after the returned goods have been received and their condition has been confirmed.
Damaged, faulty or incorrect goods
If an item arrives damaged, appears faulty or is not what you ordered, contact us as soon as reasonably possible. Include your order number, a clear description and photographs where these will help us assess the problem.
Keep the product and packaging until we confirm the next step.
Your statutory rights are unaffected. The £25 collection fee and 15% restocking fee described above relate to eligible change-of-mind returns; they do not apply where goods are faulty, damaged on arrival or supplied incorrectly.
Need to arrange something?
Ask before ordering and we will confirm the practical details.
Contact Customer Service about access restrictions, a required delivery date, collection or a freight-forwarder booking.
