Help & FAQs
Useful answers, without the wait.
Quick answers about pricing, delivery, collections, purchase orders, quotations and returns.
Do your prices include VAT?
Product pages show the trade price excluding VAT and the corresponding price including VAT. You can use the VAT switch in the header to change the main display. The applicable tax is shown again during checkout.
Where do you deliver?
We deliver to UK mainland addresses only. If you are outside that area, click and collect or collection by your own freight forwarder can be arranged.
Is delivery free?
Standard delivery is free for eligible UK mainland orders unless the product page or a written quotation clearly states otherwise.
Can I collect my order?
Yes. Click and collect can be organised for all goods by prior arrangement. Goods can also be palletised and wrapped for collection by a freight forwarder appointed by you. Wait for confirmation that the order is ready before sending a vehicle.
How do product lead times work?
The expected timing is shown on each product page. Some larger products ship directly from the manufacturer, while configured or made-to-order products require separate confirmation. Contact us before ordering if you have a fixed deadline.
Can I return a product?
Contact Customer Service before returning anything. For eligible change-of-mind returns of manufacturer-shipped goods, a £25 collection fee applies and the manufacturer deducts a 15% restocking fee from the refund. These charges do not apply to goods that are faulty, damaged on arrival or supplied incorrectly.
Do I need a trade account to order?
No. You can view prices and place a standard order without a trade account. An approved account is required if you want to apply for agreed credit terms.
Can I add a purchase order number?
Yes. A purchase order number can be entered in the basket and will be carried with the order. Payment against purchase order or on credit terms is available only where this has been agreed for an approved account.
How do I request volume pricing or a project quote?
Use the Request a Quote page or contact Customer Service. Include product names or SKUs, quantities, delivery postcode and required date. You can email a spreadsheet or PDF schedule where that is easier.
Can you help me choose the right product?
Yes. Send the application, important dimensions or specifications, quantity and delivery postcode. We will help you compare suitable options, although safety-critical requirements should always be confirmed before ordering.
Still need help?
Ask a practical question.
Send the product, quantity, postcode and required date where relevant. Customer Service will reply by email.
